Rules for the use of the website and provision of services
1. General provisions
1.1. These rules (the Rules) lay down the terms and conditions for the use of the website Carvertical.com (Carvertical.com) and Services provided on Carvertical.com.
1.2. Carvertical.com is managed and administered by Sovian Epublishing Limited, company number 16582008, address 1 Princeton Mews, 167-169 London Road, Kingston Upon Thames, Surrey, England KT2 6PT(hereinafter – Carvertical).
1.3. The User confirms their consent to the Rules and undertakes to comply with them when using Carvertical.com in any way or form. Any user who does not agree with one or more of the terms and conditions of the Rules will have no right to use Carvertical.com.
2. Definitions
2.1. For the purposes of these Rules, the following terms, when capitalised, have meanings as specified in this paragraph of the Rules.
2.1.1. Report means a digital publication (e-publication) that provides an analytical summary of a vehicle’s history. This e-publication is created by carVertical, which compiles and aggregates data from numerous third-party sources, supplements this data with proprietary analytics and insights, and delivers the final publication to the User electronically. It is licensed for personal, non-commercial use as outlined in these Rules and designed to provide an analytical digital summary of a vehicle's history based on the data available to Carvertical at the time of creation.This e-publication may be subject to legal deposit obligations under applicable UK legislation.
2.1.2. Commercial User means any natural or legal person who uses the Services for purposes of business, trade, craft or profession (other than private consumption) or for the dual purpose of private consumption and business, but considering all the circumstances related to the Services, business purposes dominate.
2.1.3. User means the person who has ordered the Report or who is otherwise using Carvertical.com, including Private Users and Commercial Users.
2.1.4. Account means the User Account at Carvertical.com that the User opens in order to access Services.
2.1.5. Services means services provided to the User for consideration which the User can receive at Carvertical.com, including, but not limited to, ordering and the provision of Reports.
2.1.6. Private User means a natural person who uses Services for purposes other than those related to business, trade, craft or profession (for the purpose of consumption) or for the dual purpose of consumption and business but considering all the circumstances related to the Services, business purposes do not dominate.
2.1.7. Vehicle identification number (VIN) means the unique 17-digit code assigned by the manufacturer to each vehicle leaving their factory.
2.1.8. Third-Party Websites means independent Third-Party Websites, i.e. not related to Carvertical.
3. Account and Agreement to the Rules
3.1. In order to use certain Carvertical features (e.g., view purchased and unused Reports, view purchase history), the User must create an account (“Account”). An account can be created in the following ways:
3.1.1. by entering your email address and chosen password. In this case, the Account is activated by clicking on the link in the email that Carvertical sends to the email address specified during registration;
3.1.2. by entering the email address when purchasing a Report or Report Package on carVertical.com, for the VIN code specified by the User. In this case, the password is created by clicking on the link in the email that Carvertical sends to the email address specified during purchase; or
3.1.3. using third-party accounts (e.g. Facebook, Google or Apple) and providing Carvertical with access to the necessary data of such accounts.
3.2. The Agreement between Carvertical and the User is considered concluded from the moment when the User, by registering for an Account or purchasing a Report or Report Package without an Account, indicates that he has read and agrees to these Rules and confirms the order by clicking on the appropriate button (e.g. “Buy”, “Pay Now” or equivalent).
3.3. Additional business subscription terms or a separate written agreement may apply to commercial users. In such case, these Terms shall apply to the extent not otherwise provided in the specific business terms or agreement.
3.4. The User is responsible for the confidentiality of the Account login details and for any activities carried out by third parties on behalf of the User due to the disclosure of these details. The User must immediately notify Carvertical of the loss or unauthorized use of the login details by e-mail info@carvertical.com.
3.5. The User may delete the Account at any time by submitting a written request by e-mail info@carvertical.com or by clicking Delete Account in their Account Settings.
4. Report
4.1. carVertical.com Users may purchase Reports or Report Packages. Purchased Reports are considered unused until the User uses them to generate a vehicle history report by entering the vehicle VIN code on the carVertical.com website. In such case, the unused Report is automatically converted into a generated (used) vehicle history report.
4.2. The prices of reports may vary depending on the availability of data in a particular country, the complexity of their acquisition, the rates charged by data providers, as well as market changes, currency fluctuations or special offers. The price displayed on the carVertical.com website at the time of ordering, before making the final payment, is always valid.
4.3. Reports purchased but not used by the User are valid for 6 months from the date of purchase. After this period, unused Reports become invalid and are removed from the User's Account.
4.4. By entering the vehicle VIN code on the carvertical.com website, the User can view a list of available data categories, which indicates which information areas will be checked when preparing the Report. However, this does not mean that the final Report will contain information in all of these categories - if Carvertical's sources do not have data for a particular category, the corresponding category will remain without data in the final Report.
4.5. The Report is usually generated and becomes available in the User's Account within a few minutes of confirming the purchase. The User is also sent an email with a link to the generated Report. For commercial users, the deadlines for submitting Reports may be set in a separate agreement.
4.6. Carvertical Reports:
4.6.1. The information about vehicles provided in the reports is collected from various independent sources, including public databases, commercial registers and other third-party data providers. This data is then processed and supplemented with carVertical's proprietary analytics and insights. Carvertical has no authority to independently change, supplement or delete such information - any changes are possible only in cooperation with the original data source or when expressly provided for by applicable law.
4.6.2. Carvertical uses reasonable technical and organizational measures to ensure the most reliable collection and presentation of information. However, due to the nature of the sources, the time of provision of information and technical factors, the analytical summary and information provided in the Report, the information provided in the Report may not always accurately reflect all the facts of the vehicle or its current condition.
4.6.3. The analytical summary provided in the Report reflects the vehicle's history to the extent permitted by the data and analytical models available to carVertical at the time of its creation. The information provided in the report reflects the history of the vehicle to the extent permitted by the data available to Carvertical at the time of preparation. The availability of data may depend on the country of registration of the vehicle, manufacturer, model or other factors. In some cases, some information may not be available due to legal or technical restrictions, taking into account that if the purchased Carvertical report does not provide any historical data (typically visible in the Odometer, Damage and Timeline sections), such a report is considered a “report without records”. In such case, the used Reports will be returned to the User’s account.
4.6.4. If the User notices possible inaccuracies or discrepancies in the information provided in the Report about the vehicle's history, he may report this to Carvertical by filling out a special report form: https://www.carvertical.com/lt/contacts. Upon receipt of such a report, Carvertical will take reasonable steps to verify the information - including contacting the relevant data source for additional information or clarification.
In cases where it is necessary for the purposes of verifying the information, Carvertical may request the User to provide additional information related to the nature of the disputed data or specific circumstances that allow the identification of possible inconsistencies in the Report.
4.6.5. The Reports are designed as a supplementary analytical tool tool and should not be the sole basis for making a decision to purchase or refuse to purchase a vehicle. The analysis and data contained withinmay not include all the factual circumstances related to the vehicle. The final decision to purchase a vehicle is made by the User himself. This provision in no way limits or affects any mandatory consumer rights provided for in applicable consumer protection legislation.
4.6.6. Carvertical recommends in all cases – even if the content of the Report seems clear and sufficient – to check the information additionally: by contacting the relevant state institutions, the vehicle owner, a technical inspection center, an authorized service center or a vehicle appraiser.
4.7. Carvertical does not prohibit and encourage Users to make public or otherwise use the Report to the extent this is related to the User’s intent to evaluate the vehicle or to provide its evaluation to third parties in order to justify certain characteristics and reliability of the vehicle. It is, however, prohibited for the User to resell or otherwise use the Report directly in commercial activities where the Report itself or a part thereof is the subject of a commercial transaction or commercial activity.
4.8. Carvertical only allows Users to buy a Report in case they have a relevant relationship with the relevant vehicle. Before buying a Report, Carvertical asks Users to provide information on the purpose of their purchase of a Report. Users are prohibited from purchasing a report if they do not fulfill one of the criteria, as selectable by Users before buying a Report, indicating a relevant relationship with a vehicle. Over time, Carvertical may update the criteria to be fulfilled to enable a User to purchase a Report.
5. Responsibilities of the User
5.1. The User undertakes:
5.1.1. not to use automatic devices, software, algorithms or methodologies, or any similar or equivalent manual process to access, acquire, copy or monitor any part of Carvertical.com or any content, or in any way to restore or bypass the Carvertical.com navigation structure or Carvertical.com or any of its content, to obtain or attempt to obtain any material or information not specifically accessible to the User on Carvertical.com.
5.1.2. not to seek unauthorised access to any part or function of Carvertical.com, or systems or networks related to Carvertical.com by unauthorised hacking, password mining or by other unlawful means.
5.1.3. not to take action that would unreasonably or disproportionately overload the infrastructure or systems or networks related to Carvertical.com.
5.1.4. not to use any device, software or take other action that would interfere or that would be used in an attempt to interfere with the proper operation of Carvertical.com or any operation performed by Carvertical.com or the use of Carvertical.com by any person.
5.1.5. not to use Carvertical.com or any content contained therein for unlawful purposes or purposes non-compliant with the Rules or seeking to encourage any illegal activity or other activity that violates the rights of Carvertical or other persons.
5.1.6. not to buy a Report in case the User does not fulfill one of the criteria relating to a User’s relationship with the relevant vehicle which is selectable before buying a Report and to only select the criteria which is in line with the factually correct circumstances with regard to the purpose of the purchase of the Report and the relationship with the relevant vehicle.
5.1.7 not to use carVertical.com or the Reports for commercial purposes, including reselling, distributing or offering them to third parties, unless carVertical has expressly provided written consent to do so;
5.1.8. to abide by these Rules and relevant legal requirements when using Carvertical.com, its Services or performing payment for the Services.
6. Purchasing and paying for reports
6.1. Users may purchase individual Reports or Report Packages. Reports may be purchased on the carvertical.com website or app, and the price of a single Report in Report Packages may be more favorable than when purchasing individual Reports.
6.2. Payment is possible by credit or debit card, bank transfer, PayPal or cryptocurrency. Purchased Reports (or parts of a Report Package) are considered unused until the User uses them to generate a vehicle history report.
6.3. If payment is made in cryptocurrency, the User is fully responsible for the compliance of such payment with the laws of his jurisdiction. CarVertical, to the maximum extent permitted by law, does not assume responsibility for the security of such payment.
6.4. Carvertical may run marketing campaigns that provide discount codes for Reports or Report Packages. Carvertical sets the terms and conditions for the use of such codes (including expiration dates, application limits and other restrictions). In order to use the code, it must be entered at the time of purchase. If the code is not entered at the time of purchase, it will not be applied to the order.
6.5. Report prices may vary depending on the country in which the vehicle being tested is registered or used, as data availability, complexity of acquisition and data provider fees vary between jurisdictions. Prices may also be affected by general economic and market factors, currency fluctuations and applicable local taxes.
6.6. For the purposes of Value Added Tax (VAT), the Report is classified as an electronically supplied service. In accordance with UK tax law, including the VAT Act 1994 (as amended), the place of supply is determined by the User's country of residence. Carvertical establishes the User's location using objective evidence, such as technical and communication data (including IP address and billing information), as well as information provided directly by the User, who is solely responsible for ensuring its accuracy. Accordingly, for Users resident in the United Kingdom, UK VAT at the standard rate may be applied to the price of the Services. For Commercial Users, different rules, such as the reverse-charge mechanism, may apply in accordance with standard business-to-business tax regulations.
6.7. The User can download invoices for the purchased Reports or Report Packages in his/her account. The invoice is available until the tenth day of the next calendar month inclusive following the month of purchase.
7. Right of withdrawal and return conditions
7.1. If the User purchases a Report or a Report Package, he has the right, without giving a reason, to cancel such purchase within 14 days by notifying CarVertical by e-mail info@carvertical.com, except for the cases specified in clause 7.2 of these Rules.
In the notice of cancellation, the User must indicate in free form the order number, date of purchase, his contact details and a clear wish to cancel a specific purchase.
Carvertical, upon receipt of such notice, shall immediately, but no later than within 14 days from the date of receipt, refund to the User all amounts paid by him, in accordance with the provisions of these Rules and applicable legal acts.
7.2. Purchase, Use and Right of Withdrawal of Reports
In order to obtain a vehicle history report, the User must purchase one or more Reports. Reports may be purchased individually or as a Report Package, the unit price of which is more favorable than purchasing individual Reports.
Each purchased Report is considered unused until the User uses it to generate a vehicle history report. As soon as a report is generated, the service is considered to have been provided immediately and the Report becomes used.
By purchasing a Report or a Report Package, the User agrees and confirms that:
(i) The Right of Withdrawal does not apply to used Reports, as the service is considered to be fully provided at the time of vehicle history report generation;
(ii) The Right of Withdrawal applies to unused Reports, whether purchased individually or as part of a package, and may be exercised within 14 days of purchase;
(iii) If the User cancels only part of the package, the refund amount is calculated proportionally, taking into account the number of unused Reports, less the applied discount and reasonable administrative costs, not exceeding the limits set by law.
8. Personal data protection
8.1 Carvertical’s terms and conditions for processing personal data are described in the Carvertical Privacy Policy. Users should read it to learn about how Carvertical collects, stores, uses and protects your personal data.
8.2. For Business Users and Legal Entities
If you are using our services as a legal entity or for commercial purposes (hereinafter referred to as the "Commercial User"), the following additional terms apply: Carvertical and the Commercial User act as independent data controllers. Each party acknowledges its responsibility for complying with applicable data protection laws concerning its respective processing activities.
9. Changes to the Rules, Availability of Services and Termination of the Agreement
9.1. Carvertical may periodically update these Rules, including the Service Description or other parts of the Rules - for example, in the event of changes in legislation, technological solutions or changes in the nature of Carvertical’s provision of services.
Users will be informed of any material changes to the Rules no later than 5 calendar days before the changes come into effect. The notification may be submitted by e-mail specified in the User's account, or directly on the Platform, for example, via a clearly visible message or a pop-up window that requires confirmation.
If the User does not agree with the proposed changes, he has the right to terminate the contract with Carvertical before the date of their entry into force by deleting his account at the following address: https://www.carvertical.com/pl/usun-swoje-dane. Before deleting the account, the User should use all his unused Reports, as after deleting the account or the changes come into force, they will no longer be available and no compensation or refund will be provided for them.
Changes to the Rules do not apply to Reports or Report Packages that were purchased before the changes came into effect.
If the User does not object within the specified period and continues to use the Services after the changes came into effect, it is considered that he agrees with the changes.
9.2. In order to ensure safe, reliable and transparent provision of services to Users, Carvertical has the right to limit or terminate the User's access to Carvertical.com and/or the Services at any time if the User violates the requirements of these Rules and/or applicable legal acts. Violations that may result in the actions mentioned in this clause of the Rules include, but are not limited to, the following actions: i) Falsification of Reports; ii) Reselling of Reports without Carvertical’s prior written consent; iii) Attempting to purchase Services using illegally acquired payment details; iv) Use of automated means to access Reports or the Carvertical.com page; v) Other material violations of the Rules or legal acts that affect the security, legality of the services or the rights and interests of other Users.
Carvertical shall notify the User of the restriction or termination of access to the User who has violated the requirements of these Rules and/or applicable legal acts by sending an e-mail to the User specified in the Account. Such User may be restricted from using Carvertical.com and/or the Services in the future, for example, by creating a new Account.
The User understands and agrees that for the violations of the Rules specified above, he/she may be liable for reasonable losses, expenses or damages incurred by Carvertical, and undertakes to compensate for damages resulting from: i) violation of these Rules; ii) violations of applicable legal acts; iii) decisions made by the User based on the information provided in the Report, if this violated the provisions of these Rules or applicable legal acts.
However, this provision shall not apply if the User’s actions were lawful, reasonable and proportionate, and liability cannot be applied under applicable consumer protection laws.
9.3. Carvertical has the right to temporarily restrict Carvertical.com activities to perform Carvertical.com technical maintenance or related technical functions by giving Private Users reasonable notice to the email address specified in the Account. In the event of an emergency, Carvertical.com reserves the right to temporarily restrict its activities without notifying Private Users, provided that, such restrictions will not adversely affect the rights of Private Users regarding the Services already executed or in the process of being executed.
9.4. Carvertical also confirms that Carvertical.com activities may temporarily be restricted due to force majeure circumstances. In this case, Carvertical will notify Private Users of the force majeure circumstances without delay, but Carvertical will not be responsible for Carvertical.com disruptions caused by force majeure.
10. Liability
10.1. Carvertical’s liability towards the User is determined in accordance with applicable legal acts. Carvertical is liable for damage resulting from its failure to perform or improper performance of its contractual obligations, including cases where the damage was caused by negligence, except in cases where Carvertical proves that the obligation was not performed or improperly performed due to force majeure or other circumstances provided for in legal acts that exclude civil liability.
10.2. Carvertical is responsible for the proper submission of Reports through the Platform, provided that they comply with the conditions set out in these Rules. Carvertical makes reasonable efforts to ensure the functioning of the Platform and the availability of data, however, the information provided in the Reports is collected from independent external sources, the content of which Carvertical does not control. Therefore, if the information provided in the Report does not correspond to reality, Carvertical’s liability is assessed in accordance with applicable law, taking into account whether such information violated the rights of the User or caused him damage.
10.3. Carvertical.com may contain links to other Third-Party Websites. These links are provided only for the convenience of Users. Carvertical does not control such links or Third-Party Websites, nor is it responsible for the content of Third-Party Websites, including any information or material on said websites.
11. Intellectual property rights
11.1. The material on the Carvertical.com website—the code, design, Carvertical.com domain name, all copyrights, trademarks, databases, trade names, titles and other intellectual property or other property related to Carvertical.com and/or the material contained therein—is all the property of Carvertical or Carvertical uses it on legitimate grounds, except for the intellectual property objects (trademarks, logos, etc.) related to Carvertical partners or suppliers, and is protected by national and international laws and regulations for the protection of intellectual property.
11.2. The User has no right to copy, record, in any way or reproduce, present, publish, transfer, sell, modify, submit, licence, change, re-publish, edit, broadcast, rebroadcast or otherwise make available, display in public or demonstrate, adapt, distribute or use Carvertical.com material or its source code, or any part thereof, as well as any derivative works without the express permission of Carvertical.
12. Applicable law and dispute resolution
12.1. All Carvertical.com/gb activities will be carried out in accordance with the laws of England and Wales, which are also applicable to these Rules. Any disputes arising out of Carvertical.com/gb activities, Services or related to them, will be settled by negotiation, and if no agreement is then reached, by a competent court in accordance with the provisions of the applicable law.
12.2. Disputes between Carvertical and Commercial Users will be settled in court in accordance with the Carvertical domicile.
12.3. For Users resident in the United Kingdom and not satisfied with our response to a complaint, such User may wish to seek independent advice or contact an accredited Alternative Dispute Resolution (ADR) provider. A list of approved ADR providers is available on the Chartered Trading Standards Institute website. This does not prevent the User from bringing a claim in the courts of England and Wales, Scotland, or Northern Ireland, depending on the User’s place of residence.
13. Information protection measures
13.1 The User is responsible for the confidentiality of his/her Account login details and their proper protection. We recommend using unique passwords, changing them regularly and taking normal security measures, especially when connecting from shared or publicly accessible devices. The User is responsible for any actions taken using his/her login details if he/she has not ensured their proper security.
13.2. Carvertical manages its information security in accordance with the international standard ISO/IEC 27001, employing a systematic, risk-based process for information security management. Furthermore, in compliance with the UK General Data Protection Regulation (UK GDPR), Carvertical implements appropriate technical and organisational measures to ensure the protection of your data. While we strive to minimise all risks and protect User data, no solution delivered via the internet can guarantee absolute security. However, Carvertical's adherence to both ISO 27001 and the UK GDPR ensures a high level of data protection and the continuous improvement of our security practices and procedures.
14. Final provisions
14.1. These Rules constitute the entire agreement between the User and Carvertical and replace and repeal all previous written or oral contracts, commitments, statements and agreements between the User and Carvertical relating to the subject of these Rules. Carvertical has the right to conclude a separate written agreement with the User. The terms of these Rules apply to such an agreement unless it is expressly provided otherwise.
14.2. If any part of these Rules is declared invalid, unlawful or unenforceable to any extent, in accordance with the procedure laid down by applicable law, such recognition will be without prejudice to the remaining conditions of the Rules which remain in force and are to be implemented to the maximum extent permitted by applicable law.
14.3. Carvertical has the right at its discretion, to assign all or part of the rights and/or obligations under these Rules without the prior consent of the User, provided that this does not prejudice the guarantees provided to the Private User. The transfer of the rights and/or obligations by Carvertical, performed in accordance with the procedure laid down in this paragraph of the Rules, will exempt Carvertical from the fulfilment of all obligations under these Rules. The User has no right to transfer or assign these Rules or any or all of their rights and/or obligations under these Rules, in accordance with applicable law or otherwise, without the prior written consent of Carvertical.
14.4. If the User or Carvertical does not exercise any of the rights specified in these Rules, this will not be considered to be a waiver of such rights
Date of last update: 18 February, 2026