Help centre

I get the message that the VIN is incorrect. What should I do?

Please double check the VIN. A common issue is mixing up “5” with “S” or “4” with “A”. The VIN should consist of 17 characters – make sure you have not missed any of them. 

Note: Do not worry about upper or lower case – both are fine!

Was this page helpful?

Support team member: BrigidaSupport team member: PauliusSupport team member: KornelijaSupport team member: AugisSupport team member: Toma

Customer support is always here to help you

Our support team works around the clock to assist you whenever you have a question. Drop us a message and we will get back to you.


satisfaction rate


avg. response time


always available